Cancellation and refund policy

If the versions differ, the Portuguese text prevails.

Last updated: 12 October 2026.

What it covers

This policy covers the booking fee of 10 € paid by card on the site. The rest of the price is only paid to the driver on the day, so there is nothing else to refund.

If you cancel

• More than 24 hours before the service: we refund the booking fee in full.
• Between 24 and 12 hours before: we refund half.
• Less than 12 hours before, or if you do not show up: the booking fee is not refunded.

What counts is the time we receive your cancellation, compared with the time booked for the service.

How to cancel

By WhatsApp or phone +351 917 845 764, or by email to madeirabytaxi2008@gmail.com, giving your booking reference (it starts with MBT).

How the refund is made

The refund goes back to the same card used for the payment. We request it within 5 working days; depending on your bank, it can take up to 10 working days to show on your statement.

If we cancel

If we cannot provide the service (bad weather, closed roads, a breakdown or any other reason on our side), we offer another date or refund the booking fee in full, whichever you prefer.

Changing the date or time

Ask us as early as you can. If we have availability, we change it at no cost and your booking fee carries over.

Failed or duplicate payment

If the payment is not completed, nothing is charged. If you see the fee charged twice, write to us and we refund the duplicate.

Paulo Anselmo Carvalho, Unipessoal, Lda. · NIF 513880461 · Rua das Levadas CCI 103, 9100-123 Santa Cruz, Madeira