Terms and Conditions
If the versions differ, the Portuguese text prevails.
Last updated: 12 October 2026.
Who we are
Paulo Anselmo Carvalho, Unipessoal, Lda., NIF 513880461, Rua das Levadas CCI 103, 9100-123 Santa Cruz, Madeira. Licences RNAVT 10421 · RNAAT 728/2020. Email madeirabytaxi2008@gmail.com · phone and WhatsApp +351 917 845 764.
These terms apply to bookings made on madeirabytaxi.pt, by WhatsApp or by phone, for MadeirabyTaxi, MadeirabySafari and MadeiraPrime services.
The services
Taxi and transfers to and from Madeira Airport, private taxi tours, jeep safaris and private transport in an 8-seat vehicle. Each service is described on its own page, with what it includes, how long it takes and the price.
Bookings
You request a booking on the site, by WhatsApp or by phone. The booking is confirmed when we send you the confirmation by email or WhatsApp. If we cannot provide the service on the date and time requested, we tell you and refund in full any booking fee you have paid.
Prices
Prices are in euros. Transfers are shown as a range per vehicle, for up to 4 people: the final fare depends on the exact address and always stays within the range shown. For more than 4 people we use a larger vehicle and confirm the price before the service.
On tours priced per person, children aged 0 to 11 pay half. On safaris, pickup outside Funchal or Caniço has a fuel fee depending on the zone, shown before you book.
Payment
When you book a service with a listed price on the site, you pay a booking fee of 10 € by card (Visa or Mastercard), in a secure payment processed by myPOS. That amount is deducted from the final price. The rest is paid to the driver on the day of the service, in cash, by Multibanco or by card.
The payment is made on the myPOS page: we never receive or store your card details.
Cancellations and refunds
- More than 24 hours before the service: we refund the booking fee in full.
- Between 24 and 12 hours before: we refund half.
- Less than 12 hours before, or if you do not show up: the booking fee is not refunded.
The details, including how to cancel and how the refund is made, are in the Cancellation and refund policy.
Changes and the unexpected
If your flight or time changes, tell us as soon as you know. In bad weather, with closed roads or a breakdown, we offer another date or another route; if that does not suit you, we refund the booking fee in full.
On the day
Please be at the pickup point at the agreed time. For everyone's safety and wellbeing, follow the instructions of the driver or guide. We are not responsible for valuables left in the vehicle.
Complaints and governing law
If something went wrong, talk to us first: we will sort it out. We keep a paper and an electronic complaints book, at www.livroreclamacoes.pt. The alternative dispute resolution bodies are listed under Dispute Resolution. Portuguese law applies.
Your personal data is handled as described in the Privacy Policy.